Return & Exchange Policy
At Nagnath Fashion, we want you to feel confident and satisfied with every purchase. Every product is carefully checked and packaged before dispatch. If your purchase does not meet your expectations, our Return & Exchange Policy explains the conditions and process for requesting a return or exchange.
1. 7-Day Return & Exchange Policy
Nagnath Fashion accepts eligible return and exchange requests within 7 days from the date of delivery.
To be eligible, the product must:
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Be unused and unworn
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Be unwashed and unaltered
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Have all original tags and labels attached
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Be returned in its original packaging
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Be free from stains, makeup marks, perfume smell, or any signs of use
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Be in its original and saleable condition
Products that do not meet these conditions may not be accepted.
2. How to Request a Return or Exchange
A return or exchange request must be raised within 7 days of delivery.
To initiate a request, contact us:
Phone: +91 7874627153
Email: nagnathfashion@gmail.com
Please provide:
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Order number
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Product name
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Reason for return or exchange
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Clear photographs of the product, where applicable
Our team will review your request and provide the next steps.
3. Exchange Policy
Eligible products can be exchanged within the 7-day period, subject to availability.
Exchange requests may be accepted for:
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Size issues
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Damaged products
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Defective products
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Incorrect products received
All exchanges are subject to product availability.
If the requested size or product is unavailable, our customer support team will guide you regarding the available resolution.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.
Please provide clear photographs of:
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The product
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The damaged or defective area
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Product tags and labels
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Outer packaging, where applicable
After verification, Nagnath Fashion may provide an exchange, replacement, or another appropriate resolution.
5. Non-Returnable Products
The following products are not eligible for return or exchange:
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Products that have been worn or used
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Products that have been washed
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Products that have been altered or modified
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Products without original tags or labels
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Products with stains, makeup marks, perfume smell, or other signs of use
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Products damaged after delivery due to customer handling
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Customised or personalised products
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Products specifically marked as Final Sale / Non-Returnable
Any product failing the return-condition requirements may be rejected.
6. Sale & Discounted Products
Products purchased during clearance sales, special promotions, or other discounted campaigns may have specific return or exchange conditions.
Products clearly marked Final Sale / Non-Returnable cannot be returned or exchanged unless they are received damaged, defective, or incorrect.
7. Return Shipping
For an approved return or exchange, the applicable return-shipping process will be communicated by our customer support team.
If the return is due to an incorrect, damaged, or defective product received from Nagnath Fashion, we may provide an appropriate resolution regarding return shipping.
For size-related exchanges or other eligible customer-requested exchanges, applicable shipping charges may apply.
8. Product Inspection
All returned products are subject to inspection after they reach us.
The product must satisfy all conditions mentioned in this policy.
Once the product successfully passes inspection, the applicable return, exchange, or refund will be processed.
If the returned product does not meet the eligibility requirements, the return or exchange may be rejected.
9. Refunds
Where a refund is applicable, it will be processed after the returned product has been received and approved following inspection.
Eligible refunds will generally be processed to the original payment method used for the order, subject to applicable payment-provider processing timelines.
Shipping charges or other non-refundable charges, where applicable, may not be included in the refund.
For Cash on Delivery orders, additional information may be required to process an eligible refund.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy may apply.
11. Return Packaging
Customers are requested to pack the product securely when returning it.
The product should be protected from damage during return transportation.
Nagnath Fashion may not be responsible for damage caused by insufficient or improper return packaging.
Customers are advised to retain the return shipment tracking details until the return has been successfully processed.
12. Exchange Availability
All exchanges are subject to availability.
If the requested size, colour, or product is unavailable, Nagnath Fashion may provide an alternative resolution depending on the circumstances.
13. Important 7-Day Condition
The 7-day return and exchange period starts from the date the order is marked as delivered.
Requests received after 7 days from delivery may not be accepted.
Customers are therefore advised to inspect their products promptly after receiving their order.
14. Contact Us
For all return and exchange enquiries, please contact:
Nagnath Fashion
Phone: +91 7874627153
Email: nagnathfashion@gmail.com
Our team will review your request and assist you with the applicable process.
15. Policy Updates
Nagnath Fashion may update this Return & Exchange Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
Any updates will be published on this page with a revised Last Updated date.
Nagnath Fashion
Where timeless elegance meets modern expression.